Thanks so much for placing an order with us! Once the order is processed by our fulfillment center, you will receive an automatic email with your tracking information so you can check the status of your parcel.&#xA0;We recommend checking your spam or junk folder and see if you have received your confirmation.&#xA0;Please view our Shipping Delivery TIme <a href="https://delicioueu-h2husfggrds.gorgias.help/en-US/how-long-is-your-deliverywhen-can-i-expect-my-order-128631" rel="noopener noreferrer" target="_blank">here</a> regarding our estimated delivery time based on your location.

Where is my order?

How long is your delivery/when can I expect my order?

Great question! Our processing and delivery times vary based on region. Below includes our processing and shipping times for each of our shipping regions:&#xA0;United States:Processing Time: within 24 hoursDelivery Time: 5 to 10 business days.United Kingdom:&#xA0;Processing Time: within 24 hours except on weekends and holidaysDelivery Time: 1 to 3 business daysAustralia:Processing Time: within 24 hours except on weekends and holidaysDelivery Time: 5 to 7 business daysCanada/New Zealand:Processing Time: within 24 hours except on weekends and holidaysDelivery Time: 2 to 3 weeksEurope:&#xA0;Processing Time: within 24 hours except on weekends and holidaysDelivery Time: 5 to 15 business days (depending on your country)Germany:&#xA0;Processing Time: within 24 hours except on weekends and holidaysDelivery Time: 5 to 7 business daysInternational:&#xA0;Processing Time: within 24 hours except on weekends and holidaysDelivery Time: 3 to 4 weeks

The tracking says my order is delivered but I did not receive it.

Thank you for bringing this to our attention. There are times that the tracking status is updated incorrectly and the package usually turns up a few days after being marked as delivered. However, we do understand that exceptions can happen.&#xA0;If you still haven&apos;t received the item in 3 business days, please reach out to our customer service team at sprinkled.support@deliciou.com.au and we can get a new order shipped out to you.&#xA0;Optionally, we recommend checking around your mailbox and also checking with neighbors to see if your order was mistakenly given to the wrong person.

Great question! Our shipping charges vary based on region and can be found below:Australia:FREE shipping on orders over A$40, shipping for orders under A$40 starts at A$9.95. We also offer the option to upgrade to express shipping for A$14.95.New Zealand:Shipping costs starts at A$15.00USA:FREE shipping on orders over US$30, shipping for orders under US$30 starts at US$8.74.United Kingdom:FREE shipping on orders over &#xA3;20, shipping for orders under &#xA3;20 starts at &#xA3;4.95.Malaysia, Hongkong and Singapore, Israel (Shipped from the UK Store)FREE shipping on orders over &#xA3;20. Please note that Custom Fees may apply to receive your parcel, depending on the value of your order. &#xA0;Canada:Shipping costs US$19.95 - US$39.95 depending on value of order. Please note that Canadian Custom Fees may apply to receive your order.&#xA0;International: (Shipped from the US Store)We send our orders via DHL Priority Express, starting at US$24.95.Please note that customs/duties fees may apply to receive your order.&#xA0;Europe:Deliciou&#x2019;s free shipping for orders over &#x20AC;25 offer is currently only available to select countries in Europe, these are Austria, Belgium, France, Germany, Ireland, Israel, Italy, Netherlands, Portugal, and Spain. If your country is not eligible for free shipping you can still place an order and shipping rates start as low as &#x20AC;9.95. We&apos;ll be adding to this list all the time, so if your country is not on the list, hopefully, it will be soon!&#xA0;Please note that orders to destinations outside of the European Union may incur additional customs/duties fees of that country. It is also important to note that Shipping costs may change without prior notice.

How much is the shipping?

Deliciou EU

Shipping & Delivery

What are the ingredients?

Are your products organic?

What is the sodium content?

Can we skip the oil in preparing your Plant-Based Meats?

Is it gluten-free?

Do any of your products have Kosher certification?

Products

Where are you located?

Where is your product made?

Are your product available in my local grocery?

How can I get in touch with your marketing department?

I am an influencer, can I partner up with your company?

General Information

Is it Fodmap/Keto-friendly?

Are your products suitable for dogs/cats?

Diet & Information

I did not receive my order, how can I track it?

I placed an order but did not get a confirmation email?

I received a wrong product

My order was damaged when I received it. I need a replacement.

I just placed my order, can I change it?

I just placed my order and forgot to add the promo code, can you apply it to my order?

I want to cancel my order.

Can I have my invoice?

I am from the US, can I order and ship it to another country?

Order Issue

I don't like the taste of your product can I return the product?

I ordered the wrong flavour, can I exchange it with other seasoning?

I had a bad reaction to your product, can I return the product?

Returns, Refunds & Exchanges

What are your payment options?

I don't have a credit card. Do you accept EBT or Bank transfer?

I am a first-time buyer, do you have a discount code?

Can I use more than one discount code on an order?

Why isn't my discount code working?

Payment, Gift Cards & Discounts

I want to sell your product. I have a restaurant. Can I buy your product in bulk?

Wholesale/Bulk Orders